Top Questions to Ask Before Engaging a Mover in Kuala Lumpur

Moving to a new home can be challenging sometimes. Especially when you’re deciding on whether to hire a professional mover or handle the big move on your own using a lorry rental service. If you’re still not sure on which decision yet, here are a few questions you can ask the movers before hiring one.

Is Your Company A Registered Entity?
We have seen plenty of signages on the streets of Kuala Lumpur and Selangor such as ‘lorry for rent’ with their respective contact number on the boards. But are all these movers legal? Is it possible for us to trust them? First things first, we need to find out whether they are registered to the Companies Commission of Malaysia (CCM). Having a mover that is legally registered under CCM would be a much safer and reliable choice.

How Long Have You Been in The Moving Industry?
We often neglect to check the experience or background of a mover because most of us focus more on the cost. Therefore, we must look into their experiences with handling furniture. 

Whether the item is big or small, they should know how to move it safely and work efficiently to avoid extra hours or extra manpower which will increase the cost to the client. For example, if you are moving to a condominium or an apartment, how will the items fit it into the elevator? Or what if they need to use the stairs instead of the elevator? Can they manage the items well? 

Knowledge plays an important role as well as they may be required to dismantle and assemble furniture for the client. Before engaging a house or furniture mover, it’s safer to check on their reviews or ratings on their website or have someone to recommend a reliable source for you.

Cost Involved in My Move?
We Malaysians often make cheap pricing a priority over other factors. For freelance movers, they will usually quote based on the distance of the place (Within Klang Valley or outstation), the property size (landed or condominium) and the number of hours that is required. Most of them don’t have a fixed rate and they may charge clients more than they’re supposed to. This may be because they do not have a proper documentation or quotation to present to clients. 

Whereas a proper mover will offer you an estimated price in a packaged deal. Any additional charges will be quoted by the mover. Proper documentation such as quotation, invoices, receipts are presented to clients from a registered mover.

Extra Charges That May Be Involved?
Extra charges such as additional manpower, hours, extra trips to the house (back and forth), dismantling or packing the item may also be involved on the moving day. Therefore, it’s important to explain briefly about the items you have at home before making any deposit or payment to the mover. This is also to avoid any extra charges that exceed the original cost price. 

Mode of Payment and Terms?
It is important to know the terms and conditions before signing up with any movers. For freelance movers, they often ask for the payment in cash instead of credit card. Furthermore, they may also require a deposit to be made upfront to book the vehicle in advance and balance payment on the moving day. But can we really rely on their payment terms? What if they do not turn up on the moving day? 

Therefore, if we choose a registered mover, we will have everything documented and some companies even accept credit card transactions. A non-registered mover does not have a proper cancellation policy and might not even refund your deposit. Whereas a registered mover, they will be able to carry forward the deposit (Even though it is non-refundable) just in case you’ve decided to change the move date.

Is Temporary Storage Available?
For temporary storage of furniture, a trusted mover will inform the client of the location of the storage and will follow-up closely to ensure that the moving is completed, and it is safely stored. Additional charges will be incurred if temporary storage is required. 

Photos of Mover Vehicle and Licensed Number Plate
It’s best to have a photo of the vehicle and the registered number plate that will be used on the moving day. This is to ensure that the correct lorry vehicle is transporting your furniture instead of an unknown party.

Decision
One professional mover in Kuala Lumpur that you can consider is Mover2U. Why? Because their price rates are transparent, they are well-experienced in handling furniture safely, have good customer reviews and ratings on their website and most importantly, they are registered under the Companies Commission of Malaysia (CCM). 

Choosing Mover2U will help you ease your mind and there will be no hassle on the moving day. Look no further! Get in touch with their trusty movers now! You may contact them via email or phone call to get a free quotation!

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